Most organizations experience challenges when attempting to define, commit and manage customer commitments and SLA’s. For IT Asset Disposition (ITAD) vendors though, the unique nature of their business makes the ability to successfully do this is even more daunting. Whether it’s the unpredictable types of assets being sent to the ITAD, the need for a formal chain of custody, or an ever-changing job scope – ITAD vendors have their work cut out to be able to properly commit to an SLA. On top of this, in such a competitive market where your asset value has a shelf life and data breaches are of everyone’s concern ITAD customers need to be even more demanding of their service vendor when asking for commitments. Combining his years of helping hundreds of ITAD and eWaste companies to better manage customer commitments along with results taken from an industry survey of almost 50 ITAD vendors on the topic, Mark Chodos, outlines what goes into a typical SLA, the unique elements relative to the ITAD process, as well as some best practice techniques to make sure you are confident in coming to terms on an SLA with your ITAD vendor. You need to be able to know what to expect and have transparency through the next phase of your IT Asset Management Process – “Disposition”.